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(07) 3399 5444

171 Riding Rd, Balmoral QLD 4171

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Appointment Cancellation & Non-Attendance Policy

Appointment Cancellation & Non-Attendance Policy


We understand that plans change and appointments need to be rescheduled or cancelled. Wherever possible, we ask that scheduled appointments be cancelled 24 hours before the appointment time.

Our team of health professionals want to be available for the needs of you and all of our patients. Providing 24 hours notice allows us to offer your appointment to another patient who may need to see a doctor more urgently.

When a patient does not show for a scheduled appointment it means that another patient loses an opportunity to be seen. In an attempt to avoid this we have a non-attendance policy.


With a first appointment non-attendance we ask that you please remind yourself of our non-attendance policy and the potential fee that could occur following a third missed appointment.

Following a second non-attendance you will be notified that a third missed appointment will result in a fee of $50 being applied to your account (at the discretion of Management).

After a third non-attendance a $50 fee will be applied to your account. Once this fee is paid you will then be able to book further appointments with us.


Non-attendance fees will be donated to our chosen charity, the Leukaemia Foundation.


If you have any questions regarding our Appointment Cancellation & Non-Attendance Policy please speak to our team at reception.


Download a copy of our Appointment Cancellation & Non-Attendance Policy here.


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